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FAQs - Answers to your common questions

Gift Cards

You can buy our digital eGift Cards online. Send it straight to the recipient’s inbox or forward it to your own email address to print out at home.

Yes, they remain valid for 3 years from the purchase date. They can be used online for tickets or straight at our physical counter.

No, you don’t have to spend the balance all at once. Any remaining funds stay loaded on the card for your next family day out.

Yes, you can check your leftover balance anytime via our website or by asking our front desk crew the next time you drop in.

General FAQs

Yes, plenty of it. Since you are visiting our center, you do not have to worry about the standard 3-hour local street parking limits. Just park right out front in our main customer visitor bays.

We are right on Hampstead Road, Maidstone, VIC. Punching our address straight into Google Maps will map out the quickest route for you.

No, skip the paper. Our team can find your booking using your name right at the counter. For any quick check-in questions, we can look up your digital purchase record in a couple of seconds.

Yes, we have free high-speed Wi-Fi across the floor. Just request the network access code from our desk crew when you walk in.

Yes. We run full air conditioning when summer hits and proper climate heating during the winter months to keep the temperature comfortable.

Locking in your spot online before you arrive is highly recommended. It guarantees entry, which is especially important for busy weekends, school holidays, and public holiday breaks.

The online system handles standard party slots easily. If your guest list is on the larger side meaning more than 18 kids just give our event desk a quick buzz or drop us an email at 03 9317 0413 or maidstone@climbnplay.com.au to finalize the layout.

We have equipment tailored for all sizes and skill levels. However, a couple of our specific kids indoor playground have height or age limits purely to keep things safe.

No outside food or drinks can be brought past reception because of strict safety and health policies. The only exceptions we allow are baby bottles and water flasks. Our cafe stays fully stocked with hot food, snacks, and fresh drinks.

Yes, we run custom packages for corporate functions, school groups, and private hire. Reach out to our team and we can talk about options.

Nutty Heights

Yes! Our climbing adventures are perfect for kids aged 5 years and up.

For safety, climbers must weigh 120 kg or less to participate.

Each session includes a 15-minute safety briefing followed by 1 hour of climbing fun.

Absolutely! At Climb N Play, we provide safe environment and systems for climbing. Our trained staff run fully guided session for kids and adults. Generally, all climbing activities comes with natural risk, it’s common for climbers to get minor bruising, cuts and fatigue. Please do not climb if you are pregnant or have underlying medical conditions.

Wear closed-toe shoes and comfortable pants or shorts. Avoid loose clothing or jewelry.

Acorn Adventure

School term weekdays mean you get a full day of unlimited play on the structures. For weekends, school holidays, and public holidays, we run 3-hour sessions so every family gets a fair go on the frames.

Yes, grip socks are mandatory for everyone entering the play zones to keep the equipment clean and safe. You can pick them up at the counter or online. If you already own a pair from a past visit, just pack them with you. This is one of the most common kids play centre questions our front desk team answers daily.

The main Acorn Adventure zone fits kids up to age 12. For toddlers under 3, our low-speed Tiny Tails area is a much safer, calmer option.

No, supervising adults and spectators get in completely free. Just note that if you want to join the kids on the high ropes or vertical walls at Nutty Heights, you will need to grab an individual climbing pass.

Birthday Parties

Yes, a $150 deposit secures your party room and time slot. The remaining balance is taken care of at the desk on the day of the event.

Yes, feel free to bring along a birthday cake. We will take care of the plates and napkins for serving it up to the kids.

Aside from the birthday cake, external catering is not allowed due to health regulations. Our cafe menu has customizable platters that handle dietary requirements easily.

Closed-toe sneakers are required if your group is climbing walls. For the rest of the venue, loose clothing works best, and anyone jumping onto the play structures must wear socks. Reading through our basic indoor adventure playground what to know checklist before arriving ensures your whole party shows up dressed right.

Yes, you can tweak the food platters, drink options, and themes to suit your budget. Chat with our coordinators to set it up.

Deposits cannot be refunded. However, as long as you give us at least 14 days’ notice, we can roll the balance over to a new booking date.

We suggest turning up 15 minutes before your official slot. It gives us plenty of time to get everyone checked in and through the safety briefing before play time starts.

You will need to vacate the private room when your time slot ends, but your guests are more than welcome to keep running around the general play areas.

Private Events and Functions

Yes, you can book out the entire center for a private function or major family celebration. Rates depend entirely on the specific day, time, and headcount, so get in touch for an accurate quote.

Our standard private hire blocks run for 3 hours. If you need a longer timeframe, we can look at adding extra hours depending on our weekend availability.

Yes, completely. Our staff takes care of the room setup before your guests arrive and handles the cleanup afterward so you can just enjoy the party.

We look after the catering in-house using our own kitchen. Get in touch with our booking staff to chat about your menu preferences, especially since our family adventure play area maidstone layout is fully set up to coordinate your food choices.

Climb N' Play

A world where adventure, fun, and celebration come together to create unforgettable experiences! Designed for both kids and adults, our one-of-a-kind facility is built to inspire energy, encourage challenges, and bring people together in the most exciting way possible.

Contacts

3/98-108 Hampstead road, Maidstone, VIC-3012

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03 9317 0413

maidstone@climbnplay.com.au

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